Frequently Asked Questions
Everything you need to know about your new furry friend.
Does my Vermont Teddy Bear come with a lifetime guarantee?
Yes, every bear we make is guaranteed for life. If anything happens to your bear, you can send it to our Bear Hospital in Shelburne, Vermont, and we will repair or replace it for free.
How long will it take for my order to ship?
Standard orders typically ship within 1-2 business days. Personalized bears may require an additional 24 hours for our embroidery team to perfect your request.
Can I customize the outfits and accessories?
Absolutely. We offer a wide range of seasonal outfits, career uniforms, and personalized embroidery options to make your gift truly unique.
What materials are used to make your bears?
Our bears are crafted using premium, ultra-soft faux fur and are stuffed with 100% recycled material, ensuring they are both huggable and environmentally friendly.
How do I clean my Vermont Teddy Bear?
For most bears, we recommend surface washing with a mild detergent and warm water. For deep cleaning, place the bear in a pillowcase and use a gentle machine cycle, then air dry.
Do you offer international shipping?
Yes, we ship our bears to many countries worldwide. Shipping rates and delivery times vary by location and are calculated at checkout.