Returns & Exchanges
We stand behind every bear we make with a lifetime guarantee, ensuring that if you are not 100% satisfied with your order, you can return it for a replacement or a full refund. Whether your bear needs a 'hospital visit' or you simply changed your mind, we are here to help make it right.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the item you wish to return.
Print Your Label
Select the reason for your return and generate a prepaid shipping label, which will be sent directly to your email for easy printing.
Pack Your Bear
Safely place the item in its original packaging or a sturdy box, ensuring any gift tags or accessories are included, and securely attach the shipping label.
Ship and Track
Drop your package off at any authorized shipping location and keep your tracking number handy while we process your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing